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CASH payment at any of our service centers listed below
VICTORIA ISLAND
Address: 31 Saka Tinubu Street, Victoria Island, Lagos
Opening Time: 8.00am – 4.00pm (Monday - Saturday and Public Holidays)SURULERE
Address: Kings Plaza, 80 Adeniran Ogunsanya street, Surulere
Opening Time: 8.00am – 4.00pm (Monday - Saturday and Public Holidays)IKEJA
Address: Blue Shore filling Station, 102 Awolowo way, Ikeja, opposite Man House Bus Stop
Opening Time: 8.00am – 4.00pm (Monday - Saturday and Public Holidays) - Option 2: Use POS TERMINALS at any of our service centers.
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Option 3: Cash or Cheque payments using ‘Paydirect’ at any branch of
the banks listed below:
- First Bank
- Wema Bank
- Mainstreet Bank
- Access Bank
- Stanbic IBTC Bank
- Ecobank
- Union Bank
- FCMB
- GT Bank
- Diamond Bank
- Sterling Bank
- UBA
- Keystone Bank
- Skye Bank
- Zenith Bank
- Enterprise Bank
- Fidelity Bank
- Unity Bank
To make cheque payments using ‘PAYDIRECT’, simply do the following:
- Visit any branch of the ISSUING BANK of your cheque book. This is to eliminate any delays, thereby ensuring you get value for service required, immediately after payments.
- INSIST on making payments to a ‘PAYDIRECT STAFF’ at any branch of the banks listed above.
- Have a prior-knowledge of your SWIFT subscriber ID number, which is a unique ID number, with which to identify your SWIFT account.
- Write your subscriber ID number boldly at the top of the deposit slip.
- Indicate your registered name with SWIFT Networks as the depositor’s name.
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Collect your PAYDIRECT receipt from the bank’s PAYDIRECT staff. Please Note :
- If same bank cheque is submitted, your SWIFT account will be credited the same day.
- If different bank cheque is submitted, your SWIFT account will be credited within 4 working days.
• Click on the data usage to view your usage report.
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To update your contact details with SWIFT Networks, simply do the
following:
• Browse to http://www.SWIFTng.com/Account/LogOn
• Enter your username (Subscriber ID number) and Password
• Click “Manage” and go to Edit Profile
• Edit your contact details in the required field and click “save changes” - Send a mail to customercare@swiftng.net from the registered email on your swift account with a valid ID attached.
To view your “account status” and “expiration date”, simply do the following:
• Browse to http://www.swiftng.com/Account/LogOn
• Enter your username (eg. 23692) and Password (isaac2011)
• Click “Accounts” to view your account status and Expiration date.
• Browse to http://www.SWIFTng.com/Account/LogOn
• Enter your username (Subscriber ID number) and Password
• Double-check that you have sufficient credit loaded under your ‘unallocated balance’
• Click “accounts”
• Select the desired account to be reactivated – either your ‘internet’ or ‘Voice’ account.
• Click “Top-up” or ‘expired renew’
• Under Payment partner, select “Unused balance – since your payment has been credited to Unused Balance.
• Under payment period, select “monthly”, depending on the amount paid
• Tick ” I agree to Terms & Conditions” and click “Next”
• Click Next Again
• Click “Process payment”
• Restart your device to regain internet access to our internet and voice service.
• Browse to http://www.SWIFTng.com/Account/LogOn
• Enter your username (Subscriber ID number) and Password
• Under My Account Balance
• Click “Top-up”, seen under Unused Balance
• Under Payment partner, select “SWIFT Voucher” and enter the voucher pin number under the provided field and click “next”
• Under payment period, select “monthly”, depending on the amount paid
• Tick ” I agree to Terms & Conditions” and click “Next”
• Click Next Again
• Click “Process payment” Restart your device to regain internet access to our internet.
• Travelling out of town – to a location where 4G services cannot work (Outside Lagos state for now)
• When you have local problems with your PC or LAN
• During major renovation activities at home or office
• Issues with electric power supply To forward your request for account suspension, simply contact customer service by calling 02017101010 or email to customercare@swiftng.net
• That damage to the outdoor modem is not as a result of power surge or electrical fault at the customer’s location.
• That damage is not as a result of physical damage to the equipment
• Fault was immediately reported to customer service either via email, phone call or a visit to any of our offices.
• Click “accounts”
• Click “Top-up” OR “expired-renew”
• Under Payment partner, select the following depending on your desired payment method: 1. Unused Balance: If you already made a payment and its credited under your “Unused Balance” 2. Interswitch/VISA/Etranzact/ Verve/MasterCardNaira(if you are using an credit card) 3. Voucher – If you have bought the SWIFT Voucher 4. Paga ( If you are a registered paga customer). Alternatively, you can walkup to any paga agent close to you with your customer id with Swift and Pay cash.
• Under payment period, select “monthly”( depending on the amount you intend paying for)
• Tick ” I agree to Terms & Conditions” and click “Next”
• Click Next Again
• Click “Process payment” Note: When making payments using credit/debit cards, you would be redirected either to Interswitch/VISA/Etranzact website where you would be required to enter your card details to complete the online transaction. You can also recharge your accounts using SWIFT Vouchers, which comes in various denominations ranging from 500-5000 Naira. To recharge your account using our SWIFT vouchers simply walk up to any of retail outlets (http://www.swiftng.com/Products/Outlets) to purchase your SWIFT voucher.
(3)AUTOMATED PAYMENT using ‘PAYDIRECT’ at any branch of the banks listedbelow: First Bank GT Bank Diamond Bank Union Bank Sterling Bank UBA Bank PHB Access Bank Skye Bank Oceanic Bank EcoBank Zenith Bank AfriBank Spring Bank Fidelity Bank Unity Bank To use ‘PAYDIRECT’, simply do the following:
a. INSIST on making payments to a ‘PAYDIRECT STAFF’ at any branch of banks listed above.
b. Have a prior-knowledge of your SWIFT subscriber ID number, which unique ID number that appears on the top left column of any SWIFT invoice Or second row of any receipt you receive from SWIFT Networks.
c. Write your subscriber ID number boldly at the top of the deposit slip.
d. Indicate your registered name with SWIFT Networks as the depositor’s name.
e. Collect your PAYDIRECT receipt from the bank’s PAYDIRECT staff.
4) QUICKTELLER PAYMENT With the quick teller payment option, you can use an Interswitch card, a Verve card or a GT mastercard to make your payments online. Banks with acceptable cards include:
Guaranty Trust Bank Platinum Habib Bank Union Bank Skye Bank Stanbic IBTC First Bank WEMA Bank Sterling Bank Eco bank First City Monument Bank FinBank, Oceanic bank The minimum amount that can be process on this gateway is N50 and thesurcharge fees is N100. Below are the steps for making your online payments:
1. Browse to www.quickteller.com/SWIFT
2. Click on Internet
3. Enter the following information- Email, Mobile phone number,CustomerID
4. Click next
5. Enter the amount to be paid
6. Click on pay
7. On the Interswitch Click card type(Interswitch, payment page Verve, or Mastercard- Naira)
8. Enter your card details and
9. Click pay
10. Your SWIFT account is updated automatically.
5) ATM PAYMENTS To use this option, visit any ATM stand enabled with Quick Teller at the following banks: Guaranty Trust Bank Platinum Habib Bank Union Bank Skye Bank Stanbic IBTC First Bank WEMA Bank Sterling Bank Eco bank First City Monument Bank FinBank, Oceanic bank
1. Simply Insert your card into the ATM machine ==> enter your pin ==>select the account type (current/saving)
2. Select Quickteller option
3. Select Pay Bills
4. Select Others
5. Enter the code 202100 to pay for Data 202101 to pay for Internet 20299 to pay for Voice
6. Enter SWIFT customer ID as reference number
7. Enter the amount you wish to pay
8. Accept N100 surcharge
9. Payment will confirm complete
10.Your SWIFT account is updated automatically.
(6) Cash payment at any of our shops located at:
• Ikeja: Our Ikeja office is located at Blue Shore filling Station, 102 Awolowo way, Ikeja, opposite Man House Bus Stop;
• VI: 31 Saka Tinubu street, Off Adeola Odeku, Victoria Island, Lagos;
• Surulere: Kings Plaza, 80 Adeniran Ogunsanya street.
• Lekki: Sacapula Plaza, KM 17, lekki Epe express Way, Igbo-Efon Bus/stop, Lekki Ajah, Lagos
This you can do at your convenience, as we are available from Monday -Sunday, between the hours of 8.00am-4.00pm.
Please note that for real-time update of your account, use options 1-5 listed above.
a. Locate the nearest VISA/VPAY enabled ATM
b. Insert your card and punch in your PIN
c. Select the PIN change option
d. Select internet PIN (i-PIN) change option
e. Insert any four – six digits of your choice as your PIN
f. Re-enter the digits entered in step 5
g. If you have done the above correctly, a message is displayed that your pin was changed successfully. This means your card is now enrolled in the VbV program and you have an internet PIN (i-PIN) which can be used for any internet related transactions Note:
1. Note that the word “iPIN” , “Password” and “VbV” code” are the same
2. You can now visit your favorite VbV enabled site to shop securely.
Please note that this is only for internet related transactions and it does not change your regular PIN used on ATM and POS.
• Video streaming
• Movie/music file download ((which includes watching movie/listening to music directly a website without downloading)
• U-torrent installed on the system
• Application updates like Microsoft/virus
• Online game activities
• Hosted servers on LAN
• Picture upload/download
• Software/website designing
• Online radio
• VOIP calls The amount of time spent engaging in bandwidth activities is also a major factor that determines your level of usage.
• 10 days before expiration date
• 3 days before expiration date
• 1 day before expiration date
• Browse to http://www.SWIFTng.com/Account/LogOn Enter your username (Subscriber ID number) and Password
• Click “Account Management” and go to payment History to view your details of recent online transaction on our website.
• Your Swift self-care Account
• communication hub device password
• WEP Key (Wireless Network Password) To re-set password for any of the Swift services listed above, simply follow the steps below:
1. INTERNET ACCESS: Applicable to VOIP subscribers
• Browse to http://www.SWIFTng.com/Account/LogOn
• Enter your username (Subscriber ID number) and Password
• Go to ”Account Management”
• Click “Change Password”
• Enter your current password and New password in the appropriate fields
• Confirm by entering the new password again
• Click “Change Password”
• 2. YOUR SWIFT SELF-CARE ACCOUNT: This will prevent just anyone from logging into your account to view your personal contacts, account status and profile. To change your swift self-care password:
• Browse to http://www.SWIFTng.com/Account/LogOn
• Enter your username (Subscriber ID number) and Password
• Go to ” Manage”
• Click “Change Service Password”
• Enter your current password and New password in the appropriate fields
• Confirm by entering the new password again
• Click “Change Password”
3. Communication Hub DEVICE PASSWORD: Securing this password will prevent just anyone from logging into your 4G communication hub to steal your wireless password or making calls from your Voice account. To change your 4G device password:
• Browse to 192.168.1.1 (While connected to your 4G hub)
• Enter your default logon credentials: Username: user Password: user
• Click “Maintain” on left pane
• Under “Maintain”, click “Accounts”
• Username remains “user”
• Enter old password (Default password is “user”)
• Enter the new password and confirm by re-entering the new password
• Click Apply – you would be logged out
• Log back in with new logon credentials
4. WEP Key (Wireless Network Password): Changing this password will help secure your wireless network which by default is openly inscribed on your 4G communication hub, thereby preventing hackers from tapping into your wireless network to access the internet at your expense. To change your Wireless Network password (WEP Key):
• Browse to 192.168.1.1 (While connected to your 4G hub)
• Enter your default logon credentials: Username: user Password: user
• Click Basic=>Click LAN=>WLAN
• Go to ” Encryption Key 1″ field and enter your desired password, which must be hexadecimal (between 0-9 and letters A-F) NOTE: To prevent you from configuring weak passwords
• Randomly substitute numbers for letters that look similar. The letter ‘o’becomes the number ’0?,r even better an or .
• Randomly throw in capital letters (i.e. – Aod3lTF0ad)
• Think of something you were attached to when you were younger, but DON’T CHOOSE A PERSON’S NAME! Every name plus every word in the dictionary will fail under a simple brute force attack.
• Think of a place you loved, or a specific car, an attraction from a vacation, or a favorite restaurant?
• You really need to have different username / password combinations for everything.
- We have various unlimited plans for our LTE clients and our enterprise solutions.
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What is the warranty period for SWIFT devices (communication hub,
single user OR outdoor modem, PAPs, routers)
Communication hub: 3 Months warranty period
Single User: 3 Months warranty period
Outdoor Modem: 6 Months warranty period
PAPs: 3 Months warranty period
Routers: 3 Months warranty period.
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Website/Domain Name Hosting
- A registered domain name e.g www.SWIFTng.com
- A functional website.
- A dedicated staff to manage your website, i.e a website administrator. Simply notify customer service once the above requirements have been met
- FAXYou must be subscribed to any of the SWIFT packages that offer free fax service – and have a Fax Machine. Simply notify customer service once the above requirements have been met.
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PABX
- Establish the number of extensions required.
- Establish the number of external numbers (01710xxxx)required.
- Would be using softphones (e.g Xlite) or desktop phone? Kindly Note that desk phones are restricted to only 2 due to cpe phone port limitation). Simply notify customer service once the above requirements have been met.
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EMAIL HOSTING The
following are the basic requirements to subscribe to SWIFT’s free
EMAIL HOSTING
- Registered domain name e.g www.SWIFTng.com
- Dedicated staff managing their email. Simply notify customer service once the above requirements have been met
- Both documents are blank
- Sent document does not match account details
- Both documents are blur
- Utility bill missing
- ID document missing
- Utility bill blur
- ID document blur
- Personal documents uploaded instead of CAC certificate
- CAC Certificate uploaded instead of personal documents etc.